Wix
Wix Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wix has 1.6 star rating based on 469 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Wix to a friend or colleague.
- Rating Distribution
Pros: Easy to start, Non really, Creating your own website.
Cons: No customer cervice at all, No customer service, Literally no support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wix has 1.6 star rating based on 469 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Wix to a friend or colleague.
- Rating Distribution
Pros: Easy to start, Non really, Creating your own website.
Cons: No customer cervice at all, No customer service, Literally no support.45% of users think that Wix should improve its Customer Service.
59% of users say that they won't use Wix in the future for similar services or products.Recent recommendations regarding this business are as follows: "Beware", "Answer the phone", "not at all", "Find another company", "Can't be trusted".
Most users ask Wix for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Wix Reviews
"I want web & domain activated and up & running"
I actually purchased a website and domain through wix.com but Im unable to go to da internet or goggle to see my business active or up to be seen as a company...
"Overcharging"
I have a plan with that I started twelve years ago at $11.95 per month. Wix raised the price to 25.98 over the last year and a half stating that they have...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Costa Mesa, California
I don't care anymore
Im frustrated and I have a lot of work to do so i don't have time to get into it with the specific details.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute resolution for being charged when payment was not renewed
I have exhausted all the possibilities to cancel my Wix subscription by following their online instructions. I didnt renew my payment method as their instructions stated to do to cancel a subscription.
They still went ahead and charged my credit card $378.00 for a Website that I no longer use since I stopped using it. See screenshots below of all efforts. They previously charged $91.00 for my business email, I contested it they refunded the payment and I no longer have access to the email.
Thats proof that they knew That I wanted to cancel the subscription. I have attached screenshots of our conversations.
User's recommendation: Do not do business with Wix, they make it very difficult to cancel the subscription.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manchester, England
Feeling cheated
constant messaging and answering there questions with no movement forward on their part
They are still charging us for a service which we cannot access, We have two step verification code sent to our old mobile number yet despite us jumping through hoops they will not accept our new number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Lost my website
When I setup simplifiedhomeprojects.com I NEVER used an email as jkilber@***.com -- some how several years back I was thinking of using wix, but did not and that email was still sitting there somewhere. That company was closed over a year and half and now that's an invalid email.
Right now I can't even log into my website simplifiedhomeprojects.com.
When I go to wix.com and I enter my email jkilberaz42@***.com it brings up ERROR -- FORBIDDEN 403 you don't have permission to view this page. PLEASE, I NEED HELP SO THAT I CAN PROCEED IN SETTING UP MY COMPANY.
Jerome Kilber
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInbox question
I have a website on Wix. When I get a message through the inbox on the Wix app, it doesn't allow me to respond to my customer unless I have an email address and add them to an address list.
Why can't I just respond?
It was never like this until about 3-4 months ago. I don't think it's right to force me to gather info that isn't necessary, just to say thank you to a loyal customer, which is something I was to Wix, but no longer.
- Easy to use and build a site
- Terrible support
Preferred solution: Apology
User's recommendation: Find another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent operations
After establishing a web site for a subscribed price I was told the site was corrupted. I used WIX provided tool only and site diagnostics didn't indicate any problem.
I was told by a WIX referred "expert" that 3 packages of "tools" were available to uncorrupt the software. The software isn't mine. The "tools" were created by WIX but are not included in the subscription. They are sold by WIX after you subscribe.
Sounds like extortion to me. WIX never explained why the repair was my financial responsibility after all, I purchased a "secure, reliable" site, but I didn't get either. I was offered a low price but then forced to by "tools" to make the site operational.
The "experts" keep asking for more money to give my what I subscribed to have. WIX uses WISE which is a way to make payment, but the terms are extremely invasive.
- Great presentation
- Do not respond to verbal prompts
- Do not provide what was purchased
- Answers are unreliable and self contradicted
Preferred solution: Full refund
User's recommendation: Can't be trusted
Houston, Texas
Overcharging
I have a plan with that I started twelve years ago at $11.95 per month. Wix raised the price to 25.98 over the last year and a half stating that they have added new features, that I do not use or need. Customer service is a runaround.
I am seriously considering ending my subscription.
Shame
- Good platform for websites
- Devious billing
Preferred solution: Price reduction
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWix is destroying my business and paralyzing all my menus and is not
allowing me to login. I tried 2 emails.
I don't know how to reach them now.
I have all screenshots and videos.
I have lost a lot of business for this craziness and evil ness. I am paying 56.00 for garbage.
Wix control all the trust pilot reviews so they look good btw.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWebsite
I paid for my website last night and I don't know what happened. It went out before I got to publish it, and I looked on Google and it wasn't there.
Can you help me publish my website, or even find it?
@LovelyDayCleaning and OddJobs.Online, please. Victor Moore
Preferred solution: Deliver product or service ordered
Springfield, Pennsylvania
You have an old phone number in my account that is preventing access to my IT person
Got a Busy signal. I have received No help yet. Waiting to see how interested Wix is interested in helping.
Preferred solution: Input a current phone number
User's recommendation: Answer the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to cancel Google Ad for piecebypiecetherapy.co.uk
Try accountrecovery@***.com it’s the only email they reply to.
There was no customer service, apart from the AI chat, which wrongly sent me to Google to solve it.
I have been trying to cancel this over the past week as it was only a one-month trial which didn't lead to a single new client. However, my complaint is that I could not get it cancelled no matter how I tried and the information provided about this is non-existent.
Also, there is no complaint email address or online form? The feedback function on Wix website does not open (see screenshot 1). There is only a chat bot that couldn't answer my question no matter how I tried (see screenshot 2). They advised I take it up with Google Ads, who said I don't have an authorised email address registered (screenshot 3) !
Well, at least they have a service where you can send in a query form online. Now I am not even sure this email address is monitored.
Today I saw I was charged for the coming month. I need to cancel this immediately and refund.
I am aware of your policy and thats why I set myself a reminder last week to cancel it. I have really tried!
Preferred solution: Full refund
Douglasville, Georgia
Non live customer service
It would be nice to speak to a live agent not an AI generated response. Understand everyone is interested in the margins which leads to less interaction with a live support person.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling error
Can't reach anyone for assistance. Terrible customer service. I'm not sure why they make it so difficult to reach someone for help when they make it super easy for you to pay and for them to take your money.
- Nice format for websites
- Customer service is not available
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to talk with a HUMAN
Do you all help impaired...
That lady needs your help... Please
!none
Deal with companies that will least talk to you
- You can be serious
- Come on please a phone call
Preferred solution: Speak to a human briefly please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Benfleet, Essex
Cancellation fee
We cancelled our account and you agreed to refund the payment, but can you explain why I have to wait 45 days?
- Difficult to navigate extremely difficult to reach someone for customer service
Preferred solution: Full refund
User's recommendation: not at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWIX did not honor the contact.
WIX is a retail platform provider that offer a step by step set up for a secure Internet enterprise. WIX provides all of the tools and methods to be used to establish your site. I used those methods and tools to discover the site had security issues and a corrupt site that needed additional tools for an additional fee.
User's recommendation: They promised me a secure, reliable site and didn't deliver; can't be trusted. They don't respond to questions or prompts I am trying to get my money back and close the site. I don't recommend WIX.
About
,
WIX has been on the market since 2006. It is an international company which has offices in Tel Aviv, New York, San Francisco, Dnepropetrovsk and Vilnius. The team of WIX includes around 400 employees and keeps on growing. It has web designers, developers, as well as other online professionals. Through WIX they have opportunity to market their Apps and services making them available to millions people. The company is intended to help customers to create their own online presence and create their own websites. WIX has over 40 million users in 190 countries.
Wix is ranked 82 out of 1486 in Web Design and Development category
Europe, USA
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