Wix
Wix Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wix has 1.6 star rating based on 385 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Wix to a friend or colleague.
- Rating Distribution
Pros: Easy to start, Non really, Creating your own website.
Cons: No customer cervice at all, No customer service, Literally no support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wix has 1.6 star rating based on 385 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Wix to a friend or colleague.
- Rating Distribution
Pros: Easy to start, Non really, Creating your own website.
Cons: No customer cervice at all, No customer service, Literally no support.50% of users think that Wix should improve its Customer Service.
64% of users say that they won't use Wix in the future for similar services or products.Recent recommendations regarding this business are as follows: "I hope they have a better experience than I had", "Make sure you read the fine print and don't set up auto renew!", "This has been going on since July. Check. Must have two accounts in my name. Why?", "Use another vehicle for your website", "Do not subscribe, there is no way to cancel subscription, or any human you can call in the uk. The phone goes to a international number.".
Most users ask Wix for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Wix Reviews
"Want to speak to a human being"
Please call me regarding our non profit acct. I am a new vice president (interim) and all the officers on the board are not able to help, none of us can get...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dallas, Texas
I paid for a one month payment.and my wix Is not operating.
I made a $24 month payment the day before yesterday and my wix account isn't operating. However.
I'll over appreciate if you All fix the matter.
Thanks . God bless.
User's recommendation: I hope they have a better experience than I had
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Double charged
Since July, I have been doubly charged for the second time. I have provided proof and yet it happened again on 11/18.
This needs to stop. I have one website, nothing more.
Help... help...on.
- Love my 1 website
- Do not like to be charges twice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Double charged for 2 different payment
Double charged since July. $24.
I need these refunded and or a credit toy only website ymcustom .
Please help me . This is gone on to long second time I reached out to you
User's recommendation: This has been going on since July. Check. Must have two accounts in my name. Why?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Auto renew charge for $348!
A year ago, I thought it would be fun to start an online blog using Wix.com. Well, I was distracted by a bunch of things over the last year, one being taking care of my elderly mom.
Anyway, today I reviewed my credit card statement and saw a $348 charge for Wix. I was flabbergasted. So, I logged into Wix, and sure enough, I was charged on November 1st. Today is November 23rd.
I contacted Wix via chat and requested a refund, which they denied. Apparently, my account was set to auto-renew. I get it, but I would much prefer a message that something is about to renew, giving me time to make a decision. At this point, I am out almost $350, and for nothing.
I don't have time to do a blog, I need to find full-time work, or add to my part-time jobs. There goes Christmas, the spending for the year is done.
- Just a basic person
- Not sure
- I am not an it specialist
- Just a basic person
Preferred solution: Full refund
User's recommendation: Make sure you read the fine print and don't set up auto renew!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Unauthorized charges
I have been charged 27.95 since May. I have never heard of your company.
These are not my charges. Im 74 years old and would like a refund and charges stopped
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They are trying to make me pay $46 to talk to someone
Try to purchase a GATO intake manifold. GATO Performance says the website isn't open yet, but Wix took my money. GATO Performance has not received the money.
Preferred solution: Full refund
Taunton, Massachusetts
Payment
Costumer service could better. I understand that they might have a third party doing it by you guys reaching out yall doing a great job but wix have to have a company contact so costumers in the near future could solve there problems faster everytime I call phone busy
I was charge for no reason i didnt make that payment i wanted to why was i charge off my account and
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My site is having an error and none of your online support or chat bots can help me.
I have a random company's pop-up ad that keeps popping up on my site. I pay for premium service.
It's a random 30% off summer sale for some women's clothing. I run a site about poker-related content! None of the WIX support helps me.
And they provide no phone number to help me either. I've attached a screenshot of the pop-up that keeps disrupting my site.
- Easy to use
- Customer service is not available
Preferred solution: I just want someone to help me resolve the problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Want to speak to a human being
Please call me regarding our non profit acct.
I am a new vice president (interim) and all the officers on the board are not able to help, none of us can get into the website for our NAMI Plymouth Affiliate
- Unknown
- Can not get a human being to help us
Preferred solution: Get a phone call from a live human being.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Hidden Charges with a Balloon Payment
Company fixed the issue and I have been provided with apology. Wix is a terrible company.
What they did should be considered criminal. After dozens of "chats" phone calls and texts, over the course of a month - in addition to writing several negative reviews about them - they finally paid me.
On July 4th, PayPal charged me $756.00.
This was some kind of renewal fee that had apparently tripled over the course of the 3 years I had the account.
I did not receive notice or a receipt prior to payment. It was completely unexpected.
The $756.00 was to be used to attend my dad's funeral in California, and now I can't afford to go. I am a disabled woman with a brain tumor.
I contacted Wix - which was not easy. They use AI Bots, and it's nearly impossible to reach someone.
They initially said they would not grant a refund, and that all payments are not refundable. However, they said they would make an exception. That would be good, right?
Except, all they've done is make excuses and drawn this out.
I contacted PayPal who denied my claim. They cited as evidence, that I "had a previous payment history" with the company.
I canceled my contract with Wix.com and I still have not received a refund.
They sent me a recent email that indicated they were not interested in helping me, and I should reach out to PayPal.
People, this is how the billionaire class treat us. What PayPal and Wix have done to me and my family is unforgivable.
Preferred solution: Full refund
User's recommendation: Do not use Wix and definitely don't use PayPal autopay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To get my subscriptions money back
I was not happy with the service and had tried to cancel several times. All the pages just go around and around and the number to call keeps changing to an international number, which my phone provider will not allow to call.
It has been months now; they have been taking my money and I want it all back.
Get2loveradio.com. I am appalled at how this company works.
- No customer contact number in uk to call or cancel on web page
Preferred solution: Full refund
User's recommendation: Do not subscribe, there is no way to cancel subscription, or any human you can call in the uk. The phone goes to a international number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Change my billing cycle
I want to change my billing cycle! Why is there no one to help me do this?
I followed your AI chatbot and the directions don't work that they gave for changing my billing cycle. This absolutely stinks.
I had to withdraw all of my money from my account so that you don't take a $300 payment for a year subscription. I cannot afford this and wish to be on the monthly pay plan!
Preferred solution: I would just like to keep my service as is and get on a monthly pay plan. I’ve always been on a monthly pay plan. I don’t know why I’ve been switched to yearly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
I can not get into my account lost all info5 stars love the company just lost my account need helprmation please help!
Hi, I worked on web page for A year couldn't get up my site fast enough but I worked so hard on my page just wondering if I can recover my account to get my business started now. Tory Bell 646-626-**** name of company I was working on was Under God's Grace Foundation & Charity... Please call me if there's anything you can do...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
Subject: Urgent Matter Regarding Mis-sold Product and Request for Resolution
Dear Sirs,
I hope this message finds you well. I am writing to express my deep concern and disappointment regarding the recent experience I had with your service, particularly in relation to a product that was mis-sold to me.
My initial understanding was that web design services were included in the package I purchased, leading me to believe that I would not need to undertake this task myself. However, to my dismay, that was not the case, and I feel compelled to address this issue seriously.
As a small business, we face numerous challenges, and it is disheartening to think that a company would take advantage of enterprises like mine for profit. I want to emphasize that since the package was delivered, it has remained untouched. I did not create any website, use the email service, or engage with the package in any manner.
Therefore, I strongly believe that there is no justification for withholding a full refund, given these circumstances.
I also acknowledge that I have gone beyond the standard 14-day return policy. However, I would like to explain that I was on holiday during that time and was unable to review the product or address this issue sooner. Initially, I had hoped that the services would align with my business needs, but unfortunately, that has not been the case. It has become increasingly clear to me that this product was mis-sold.
I sincerely hope we can reach a mutually beneficial agreement that takes both our perspectives into consideration.
I do not agree with the charge, and as a precautionary measure, I am prepared to contact my card provider for a refund if we cannot resolve this amicably. I genuinely wish for this situation to be settled without escalating matters further.
Moreover, I feel it is important to share my experience with others to help them avoid similar pitfalls. I will be leaving reviews across various platforms to shine a light on this issue so that potential customers are aware of the risks involved. It is my hope that by doing this, we can encourage better business practices and prevent others from falling into the same trap I did.
I truly believe that we can find common ground.
I appreciate your attention to this matter and look forward to hearing from you soon. Please let me know how we can proceed to resolve this issue effectively.
Thank you for your understanding.
Kind regards,
Jurate
- Scammers
Preferred solution: Full refund
User's recommendation: Don't bother absolute scammera
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cheltenham, Victoria County
Resolved: Don't use this plateform
Company fixed the issue and I have been provided with apology. I finally found an address I could write to and explain my situation.
Just yesterday they said they would give me a full refund. Yay.Thank you
Wix have taken over $600 from my account without any warning whatsoever. When, within 2 weeks of this, I tried to cancel the policy said that I have to honour the next 2 years.
NOT ONE email or message regarding this. Don't remember doing an auto payment and don't use the site anymore. There is NO ONE to talk to or even send an email to message to. Only AI bot.
This website is basically a SCAM. Another big company preying on the small business owner.
User's recommendation: Be Very Careful
Hewitt, New Jersey
Customer Service is non existant - have to pay to talk to someone about your account , and you can not reach a real person
I requested a refund for my yearly fee, as the amount they charged was not previously agreed upon.
I asked for a refund of $346 and requested a call back to discuss my account options.
They processed the refund and closed my account, which I did not ask for.
Now, I am trying to reach them to correct this error, but they only provide online bots for assistance. Additionally, they want to charge me a fee to speak with customer service. How can a company operate this way?
About
WIX has been on the market since 2006. It is an international company which has offices in Tel Aviv, New York, San Francisco, Dnepropetrovsk and Vilnius. The team of WIX includes around 400 employees and keeps on growing. It has web designers, developers, as well as other online professionals. Through WIX they have opportunity to market their Apps and services making them available to millions people. The company is intended to help customers to create their own online presence and create their own websites. WIX has over 40 million users in 190 countries.
Wix is ranked 80 out of 1494 in Web Design and Development category
Europe, USA
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