Contact Wix Customer Service
Wix Phone Numbers and Emails
Legal:
-
(415) 358-0857Copyright Infringement Inquiries
Wix Emails:
How to Contact Wix Customer Service?
Most Popular Number:
| Total calls: 5 088 | Issues resolved: 53 | Last call: Dec 5, 2024 |
Wix Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Wix Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Wix is 4153580857. 28% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 18 seconds.
Be prepared for the call as Wix may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Wix Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Wix is 4153580857. 28% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 18 seconds.
Be prepared for the call as Wix may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call Wix mainly because of website/ application, request for information, payments and charges.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Wix is contactvideo@wix.com. 64% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Wix Website:
Wix Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Attn: Copyright Agent
500 Terry A. Francois Boulevard, 6th Floor
San Francisco, CA 94158
United States
Other Locations:
1 Grant’s Row
Dublin 2 D02HX96
Ireland
Tower Bridge House, St Katharine's Way
London E1W 1DD
United Kingdom
Fax:
Wix Customer Service Reviews
Customer service is nonexistent. They use an AI chatbot and you cant get in touch with a human.
The chatbot gives the wrong answers and doesnt understand the issues.
Also I am stuck with something I dont want on my website - an app I just wanted to try out - and they said once I install it I cant remove it. Terrible customer service. Zero stars for that. But I do like the platform itself.
Shrug. Welcome to 2024 where everything is automated for the worse.
How Good is Wix's Customer Service?
Summary of Wix Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Wix?
Payments and Charges Question:
- “Billing”
- “Dispute a bill”
- “Payment link”
Website/ Application Question:
- “Website editing”
- “I can’t publish mi site.”
- “Web site gone”
Request for Information Question:
- “About my website”
- “Need help linking my account”
- “Wed help”
Account Question:
- “Locked out for days and also want to catch sale”
- “Need to recover my account and cancel subscription”
- “Locked out”
Activation/ Cancellation Question:
- “Activate my account”
- “Activate my Wix Account”
- “Cancel plan”
Product/ Service Question:
- “I cannot manage the system to respond to notices of change.”
- “I need to access my domain”
- “Assist with updating error on site”
Refund Question:
- “Refund”
- “Demand refund & issue final verbal warning re legal action”
- “Demand refund and issue final warning re legal action”
Staff Question:
- “Talk w customer service”
- “Needed EPP # for email service up”
- “Adding tips to service”
Return/ Replace Question:
- “Change my billing cycle”
- “I need to change my phone number”
- “Email change”
Cards Question:
- “Card issues”
- “Need to discuss credit card used for WIX annual fees, figure out when my cancellation date is for 2025, and still retain my email and domain name. Please call me back. It is challenging to reach a live agent on WIX”
- “Credit card charges”
Shipping and Delivery Question:
- “Dropshipping issue”
- “Im facing to get the subscription”
- “I haven't got my updates upto now on my e visa aproval”
Employment Question:
- “Invorrect 1099K for 40+ Double Dutch Club”
- “Employment account”
- “1099k”
Other Question:
- “Domsind”
- “Emails problem”
- “Cyber security”
Compare Wix Customer Service To
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