Wix does not provide a public contact number for direct phone-based assistance. Instead, they offer a customer service callback where you can request a call from one of Wix’s customer service agents. To access this service, you must submit a callback request while logging into your Wix account on a computer or mobile device. Once your request is received, a representative from Wix will contact you to provide personalized assistance over the phone. Wix's agents are known for their promptness in returning calls, and they are available 24/7 for assistance if you speak English, French, Spanish, or Portuguese.
Wix does not allow its clients to send emails with questions and concerns. However, it does provide numerous ways to assist the clients to ensure they get the assistance they require. If you need clarification or have any type of concern, the appropriate method to contact Wix is through the Help section of the website where instructions, videos about frequently asked questions, and texts can be read. In addition, you can send a request when you are logged in to your Wix account or chat live with an operator.
To connect with a live customer service representative at Wix, visit the Wix Support Center website. There, you have the option to engage in a live chat or request a callback. By choosing the chat feature, you can directly converse with a Wix representative in real-time. If you prefer a phone conversation, select the callback option, and a Wix agent will contact you. Through these channels, you can have direct interaction with a live person from Wix who will provide assistance, address your questions, and help resolve any issues you may encounter.
You can visit the Wix website whenever you need to reach the customer care team. To get the assistance and information you need, follow these steps:
- Log in to your account by clicking the corresponding button in the top right corner of the homepage and providing your credentials.
- Scroll to the bottom of the homepage and click the Contact Us button in the bottom right corner.
- Find the Discover Enterprise Solutions section on the right and click the Contact Sales button.
- Fill out the request form with your contact info and the details of your issue.
- Click the Submit button to send a form to Wix support.
