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Contact Wix Customer Service

How to Reach a Person at Wix

Verified Contact Information

Customer Service Number:

  • 1-209-709-4984
    App Support
Call Now
Send Message

Customer Service:

contactvideo@wix.com
Video Services
android@wix.com
App Support

Accessibility:

accessibility@wix.com

Business Customer Service:

bizdev@wix.com
Wix Partner

Legal:

privacy@wix.com
Privacy Inquiries
subpoenas@wix.com
Privacy Inquiries

Media:

capital@wix.com
Press Inquiries (Wix Capital)
blogs@wix.com

Report Fraud:

abuse@wix.com

Wix Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Wix Phone Number
1 (209) 709-4984
Average Hold Time
Less than 1 minute
Average Calls duration
28 seconds
Most Popular Wix Email Address
contactvideo@wix.com
Wix Live Agent Availability
35% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

How to Contact Wix Customer Service?

Wix does not provide a public contact number for direct phone-based assistance. Instead, they offer a customer service callback feature where you can request a call from one of Wix’s customer service agents. To access this service, you must submit a callback request while logging into your Wix account on a computer or mobile device. Once your request is received, a representative from Wix will contact you to provide personalized assistance over the phone. Wix's agents are known for their promptness in returning calls, and they are available 24/7 for assistance if you speak English, French, Spanish, or Portuguese.

Wix does not allow its clients to send emails with questions and concerns. However, it does provide numerous ways to assist the clients to ensure they get the assistance they require. If you need clarification or have any type of concern, the appropriate method to contact Wix is through the Help section of the website where instructions, videos about frequently asked questions, and texts can be read. In addition, you can send a request when you are logged in to your Wix account or chat live with an operator.

To connect with a live customer service representative at Wix, visit the Wix Support Center website. There, you have the option to engage in a live chat or request a callback. By choosing the chat feature, you can directly converse with a Wix representative in real-time. If you prefer a phone conversation, select the callback option, and a Wix live support agent will contact you. Through these channels, you can have direct interaction with a live person from Wix who will provide assistance, address your questions, and help resolve any issues you may encounter.

You can visit the Wix website whenever you need to reach the customer care team. To get the assistance and information you need, follow these steps:

  • Log in to your account by clicking the corresponding button in the top right corner of the homepage and providing your credentials.
  • Scroll to the bottom of the homepage and click the Contact Us button in the bottom right corner.
  • Find the Discover Enterprise Solutions section on the right and click the Contact Sales button.
  • Fill out the request form with your contact info and the details of your issue.
  • Click the Submit button to send a form to Wix support.

PissedConsumer Club

Contact Information

Wix Website:

Wix Help Center:

Corporate Office Address:

Wix.com, Inc.
40 Namal Tel Aviv St.
Tel Aviv, Tel Aviv 6350671
Israel

Other Info (opening hours):

Mailing Address:

Attn: Copyright Agent

500 Terry A. Francois Boulevard, 6th Floor

San Francisco, CA 94158

United States


Other Locations:

1 Grant’s Row

Dublin 2 D02HX96

Ireland


Tower Bridge House, St Katharine's Way

London E1W 1DD

United Kingdom

More contact details

Fax:

+1-415-358-0884

How Customers Rate Wix Support?

4.0 / 5
Good

Based on 9.8K calls to Wix customer support through PissedConsumer.com and 10 survey responses.

Total Calls
9.8K
Avg Call Duration
00:26
Issues Resolved
4%

Why Customers Call Wix?

Top Reasons of Customers Calls

  • Payments and Charges 21%
  • Website/ Application 18%
  • Request for Information 13%
  • Customer Inquiries & Issues 13%
  • Account 11%
  • Activation/ Cancellation 8%
  • Product/ Service 6%
  • Refund 4%
  • Staff 1%
  • Return/ Replace 1%
  • Shipping and Delivery <1%
  • Cards <1%
  • Payments & Transfers <1%
  • Employment <1%
  • Claims & Legal Issues <1%
  • Fraud & Security Issues <1%
  • Questions About an Order <1%

Payments and Charges

21%
  • "Unsolicted Payment"
  • "Payment and booking issues"
  • "Charges deducted from m6 account"

Website/ Application

18%
  • "My business website not working"
  • "I cannot access and edit my websiteAI and I are having a disagreement. I cannot get my website corrected. I need a real person to correct it."
  • "A I and I don't get along. I need to get my website set up and I need to talk to a real person"

Request for Information

13%
  • "Question about my website"
  • "Update my subscription"
  • "False advertising, requesting refund"

Customer Inquiries & Issues

13%
  • "Discrimination"
  • "Trouble with web edit."
  • "Pissed off customer"

Account

11%
  • "unable to access account"
  • "I need to access my account in Wix and I don't know how."
  • "Account"

Activation/ Cancellation

8%
  • "I have been trying to cancel your service and it won't let me log on. I have not used your service in the 2 years or year and a half that I signed up with it."
  • "Cancel subscription"
  • "Renew my wix account"

Product/ Service

6%
  • "Access"
  • "Vic not working"
  • "The domain of my nonprofit is not connected"

Refund

4%
  • "Refund"
  • "Refund payment"
  • "Refund wrong domain name"

Staff

1%
  • "I services"
  • "Customer service"
  • "Services"

Return/ Replace

1%
  • "Change current Wix website to an entirely different website"
  • "Changing website to an entirely different set up"
  • "Incorrect charge"

Shipping and Delivery

<1%
  • "Packages options"
  • "Didn't receive payout"
  • "I need a business package"

Cards

<1%
  • "Wrong card used"
  • "card issues"
  • "Need to discuss credit card used for WIX annual fees, figure out when my cancellation date is for 2025, and still retain my email and domain name. Please call me back. It is challenging to reach a live agent on WIX"

Payments & Transfers

<1%
  • "Money transfer"
  • "Funds"
  • "Payout"

Employment

<1%
  • "1099 k"
  • "Invorrect 1099K for 40+ Double Dutch Club"
  • "Employment account"

Claims & Legal Issues

<1%
  • "Claim"
  • "Legal"

Fraud & Security Issues

<1%
  • "Fraud"
  • "Possible scam"
  • "scammed"

Questions About an Order

<1%
  • "Orders"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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